Dispute Resolution

1. Scope and Object

This document establishes the guidelines regarding the management of disputes, complaints, and legal liabilities arising from the use of the services of Clum Brand. The goal is to ensure transparency and the swift resolution of any potential conflicts between the platform and its users.

2. Cookie and Technical Data Management

For compliance and transparency purposes in the collection of data that may give rise to disputes:

Definition: Cookies are small text files stored on the user’s device.
Typology: Clum Brand uses essential cookies (for the proper functioning of the website), analytical cookies (behavioral analysis via Google Analytics), and marketing cookies (ad personalization).
Consent: Browsing this website implies the user’s free and informed consent to the use of these tools.
Management: The user retains the right to configure their browser to disable or block cookies at any time.

3. Dispute Resolution and Jurisdiction

Friendly Resolution: Clum Brand encourages the resolution of any dispute through direct contact with our customer support service, aiming for a swift and consensual solution.
Applicable Law: All legal relationships established through the use of this website are governed by Portuguese law.
Judicial Forum: In case of litigation, and if an out-of-court resolution is impossible, the parties elect the Court of the District of Rua Padre Adão Salgado, n89 4770-218 Joane as the competent forum, expressly waiving any other.

4. Third Parties and Liability

Clum Brand uses external services (such as Google Analytics and Meta/Facebook Ads). Our responsibility is limited to the processing we carry out directly; the use of these services by third parties is governed by the respective privacy policies and terms of service of each entity.

5. Policy Changes

Clum Brand reserves the right to update or modify this dispute policy and terms of use at any time, with changes being published on this page and taking effect immediately upon their posting.