Terms and Conditions
Last updated: 29/09/2026
Questions? Write to us at geral@clumbrand.com +351 939 989 693
1. Regarding these Terms
These Terms govern the use of the website clumbrand.com and the purchase of products in our online store. In this text, “CLUM” and “we” refer to CLUM Brand, Lda., identified in section 12.
By placing an order, you confirm that you have read and accept these terms and conditions. We may update them: each order is subject to the version in effect on the day you place it.
2. Products
We sell children’s clothing. Each product has its composition and washing instructions indicated on the product page and label. Each item has its size guide on the product page, with the garment’s measurements. Please consult it before ordering. Colors may appear slightly different depending on the screen.
3. Prices and VAT
Prices are in euros and include VAT. The price you see when ordering is the price you pay: subsequent changes do not affect already confirmed orders. Shipping costs are calculated at checkout and shown before you pay.
For shipments outside the European Union, the destination country may charge customs duties, taxes, and import fees. These are the responsibility of the customer and are not included in the price or shipping costs.
4. How to order
Choose the items, add them to your cart, complete the purchase, and pay. You will receive an email confirmation with your order number, and the contract is finalized at that moment. Save this email.
We verify orders before preparing them (address, billing information, and signs of fraud). We may refuse or cancel an order, even after confirmation, if:
In these cases, we will notify you by email and refund everything you have paid.
We only accept orders from individuals over 18 years of age and for personal use only, not for resale.
5. Payment
We accept credit and debit cards (Visa, Mastercard and American Express), MB Way, Multibanco reference, Apple Pay, Google Pay, Klarna and bank transfer. Available methods may vary depending on the country and device. Payments are processed through Mollie.
We only recognize payments made through checkout, using the methods indicated there. Payments made through other methods do not count as payment for the order.
If you choose Multibanco reference or bank transfer, you have 5 days to pay. After this period, the order will be cancelled.
6. Shipping and delivery
We prepare orders within 2 business days and ship them via courier to Portugal, the European Union, and the rest of the world. Delivery times, costs, and conditions for free shipping are detailed in the Shipping Policy, which forms part of these Terms.
As soon as your order is shipped, you will receive a tracking code by email. CLUM is responsible for the order until it is delivered. If the package arrives visibly damaged, please inform us as soon as possible, with photographs.
7. Right of withdrawal
You have 14 calendar days from the date of receipt of your order to cancel your purchase without giving a reason. To do so, send us an email to geral@clumbrand.com communicating your decision. You can use the model cancellation form at the end of these Terms.
After notifying us of your cancellation, you have 14 days to return the items to us.
8. Exchanges and returns
You can return or exchange items, provided they are in good condition, unused, with tags and in the original packaging. How to do it:
The customer is responsible for return shipping costs, unless the item is defective. Each order is entitled to one size exchange, with shipping of the new item at our expense, subject to stock availability. Subsequent exchanges will incur normal shipping costs.
After we receive and verify the items, we will issue a refund within 14 days, using the same payment method as the purchase. If you paid by bank transfer, please provide your IBAN on the form.
9. Defective items and legal warranty
If you receive a defective item, write to us with photographs. We will exchange, repair or refund it, and the shipping costs will be on us. You are also entitled to the legal guarantee of conformity provided for by law.
10. Responsibility
We are not responsible for damages resulting from misuse of the products, nor for delays caused by circumstances beyond our control (such as strikes, weather conditions or customs detentions). This does not affect your rights as a consumer under the law.
11. Personal data
We process your data as explained in our Privacy Policy.
12. Complaints, applicable law and legal information
If you have a complaint, write to us at geral@clumbrand.com or use the Complaints Book. In case of a consumer dispute, you can resort to an alternative dispute resolution entity; you can find more information on the Dispute Resolution page.
Portuguese law applies, without prejudice to the mandatory consumer protection rights of the country where you reside. For applicable legal purposes, this website is operated by CLUM Brand, Lda., NIPC 519371194, with registered office at Rua Padre Adão Salgado, n.º 89, 4770-218 Joane, Portugal, registered at the Commercial Registry Office of Vila Nova de Gaia, with the email address geral@clumbrand.com being the preferred means of contact for any matter relating to these Terms.
Appendix — Sample free resolution form
Please fill out and return this form only if you wish to cancel the contract.
To the attention of: CLUM Brand, Lda., Rua Padre Adão Salgado, n.º 89, 4770-218 Joane, Portugal, geral@clumbrand.com